Privacy Policy

This Privacy Policy applies to Utah Water Heaters Now LLC and to the website at utahwaterheatersnow.com, including its product pages, service-area pages, quote forms, contact forms, and other pages that link to this policy. In this policy, “Utah Water Heaters Now LLC,” “we,” “us,” and “our” mean Utah Water Heaters Now LLC.

This policy explains what information we collect, why we collect it, how we use it, when it may be shared with service providers, how we protect it, and the choices available to you. By using this website, you acknowledge this policy. If you do not agree with it, please do not submit information through the website.

When you contact us or request a quote, we may collect:

• Your name and mobile phone number.
• The question, project description, or service details you submit.
• Information you provide when discussing equipment, installation, scheduling, pricing, or service needs.
• Your email address when you contact us by email.
• Information you provide by phone, email, or during the service process.

Please do not submit sensitive information that is not needed for your service request, such as passwords, payment-card numbers, Social Security numbers, or medical information.

Like most websites, this website and the services that support it may automatically receive limited technical information, including IP address, browser and device information, approximate location derived from IP address, pages viewed, referring page, landing page, date and time, and basic error or security information.

When you arrive through a marketing link, we may receive campaign and attribution details such as Google Ads click identifiers (including GCLID, GBRAID, or WBRAID), UTM campaign values, the referring URL, and the landing-page URL. These details help us understand which page or campaign generated a service request and do not replace the information you submit in a form.

Our forms also use a hidden anti-spam field and a form-timing value. These are security controls used to identify automated submissions and are not used to profile people.

We use cookies, session storage, and similar technologies to operate the website, remember short-lived campaign attribution, protect forms from abuse, understand website usage, and measure advertising performance. Some technologies are provided by third parties, including Google Tag Manager, Google Analytics, and Google Ads.

Google Ads conversion measurement is designed to report a service-request conversion only when the same browser session contains a recognized Google Ads click identifier. A direct visit, referral, flyer or door-hanger visit, trailer QR visit, or other visit without a Google Ads click identifier does not send our Google Ads conversion event.

Google and other technology providers may process cookie or device information according to their own privacy policies. You can manage or block cookies through your browser settings. Blocking some cookies may affect website functionality or measurement. You can also review Google’s information about how it uses data from sites and apps that use its services at policies.google.com/technologies/partner-sites.

We may use information for the following business purposes:

• Responding to questions, service requests, and quote requests.
• Preparing, discussing, scheduling, and providing requested water heater installation, replacement, repair, or related services.
• Contacting you by phone, text, email, or another method you provide about your request or an active customer relationship.
• Providing estimates, invoices, scheduling updates, service reminders, and customer support.
• Operating, maintaining, securing, and improving the website and our services.
• Preventing spam, fraud, abuse, unauthorized access, and other security issues.
• Measuring website and campaign performance, including Google Ads attribution.
• Complying with legal obligations, responding to lawful requests, and protecting our rights and the safety of others.

We do not use information submitted in a service or quote form to sell unrelated products, build lists for sale, or make decisions about your eligibility for housing, employment, credit, insurance, or similar matters.

We do not sell, rent, or trade your personal information. We may share the minimum information reasonably needed with:

• Our employees, licensed professionals, and service personnel who need it to respond to or provide your requested service.
• Trusted vendors that host our website or database, deliver business email, provide security or spam protection, or help us operate the website.
• Analytics and advertising technology providers, such as Google, for website measurement and campaign attribution as described in this policy.
• Professional advisors, insurers, or parties involved in a business transaction, where appropriate and subject to confidentiality obligations.
• Government agencies, courts, regulators, or law enforcement when required by law or when reasonably necessary to protect people, property, or legal rights.

Service providers are authorized to use information only to perform services for us or as otherwise required by law. They are not authorized to sell your submitted information for their own unrelated purposes on our behalf.

If you provide a phone number and request information or services, we may call or text you about that request, scheduling, estimates, installation, or customer service. Message and data rates may apply. Message frequency varies. You can ask us to stop text messages at any time by replying “STOP” where supported or by contacting us using the information below. Opting out of service-related messages may affect our ability to coordinate a requested service, but you can still contact us by phone or email.

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and transaction records, resolve disputes, prevent abuse, comply with legal and tax obligations, and enforce agreements. When information is no longer reasonably needed, we delete it, anonymize it, or securely dispose of it when reasonably practicable.

Short-lived campaign identifiers are intended to remain scoped to the relevant browser session. Business records may be retained longer when needed for customer service, accounting, warranty, legal, or operational purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, email transmission, or storage system can be guaranteed to be completely secure. Please use care when sending information online and contact us promptly if you believe information was submitted to us in error or accessed without authorization.

You may contact us to ask what personal information we maintain about you, request correction of inaccurate information, request deletion where applicable, or ask questions about how your information is used. We may need to verify your identity before completing a request, and some information may need to be retained for legal, security, warranty, accounting, or service-record purposes.

You may also decline to provide optional information or use browser controls to manage cookies. Some information, such as your name and phone number, may be needed for us to respond to a quote or provide a requested service.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

This website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. Review the privacy policy of any third-party website before providing information.

We may update this policy when our services, technology, or legal obligations change. The updated policy will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update means the updated policy applies to future use.

If you have a privacy question or want to make a privacy request, contact Utah Water Heaters Now: