Frequently Asked Questions

Tax is not included on our published prices on our website. Depending on what county you reside in, we will apply the appropriate sales tax rate to the published prices you see.

Our prices generally always include bringing everything up to code with connections, drain pans, pressure release valves, flex pipe, expansion tanks and valves. However, we will ask you to send us pictures of your old water heater ahead of time that will help us understand your environment so we can help you be aware of any extra costs that might occur.

Our core service is priced only to replace existing water heaters with new ones and make sure everything associated with the new water heater is upgraded to code. If there is damage from a prior leaking water heater that needs cleanup or repair, we can provide you with a separate repair quote as our owner is also a licensed general contractor with the State of Utah. We can also recommend our restoration partners.

Yes – We will make every effort to honor our quoted price if the job stays within the stated scope of replacing the existing water heater with a new one and making sure everything associated with the new water heater is upgraded to code and tested.

No.

No. When we arrive with your new water heater, we may ask you to sign a statement agreeing that you will pay once the installation is complete.

Yes. We also take cash and payment via Venmo.

Cash discounts may be available if they are negotiated prior to the crew arriving at the job site.

We will have financing options available by the end of 2026.

Yes – We will not be beat! If you provide a recent full-installation price quote for a comparable size and type of water heater from another local company that is actively in business, then we will not only match the price, but beat it! (Send us the quote to pricematch@utahwaterheatersnow.com)

If you have a coupon from a door hanger, flier, or business card, just show the coupon to our licensed plumber and he can apply the discount when you are paying after the job is complete.

It is anticipated that the removal and installation will take approximately 1 to 3 hours, as long as the job stays within the stated scope of replacing the existing water heater with a new one and making sure everything associated with the new water heater is upgraded to code.

Each installation job consists of two parts. The first part is the Delivery, Drain, Disconnect and Dispose; and the second part is the Install, Piping, Connect, Test, Flush, Safety Check, and Train. The first team member will show up and assess the environment, turn off gas, turn off water, drain the old water heater, un-package the new water heater, discard packaging, and wait for the Licensed Plumber team member to arrive. When the Licensed Plumber arrives, they will install the new water heater, connect all piping, test everything, flush the system to the nearest bathtub or shower, perform a safety check, and train you on your new water heater before departure.

Our professional installation includes a new water heater pan tray, plumbing the pan to drains, shut off valve, pressure relief valve, potable pressure expansion tank, and new flex pipe and connections where needed to bring everything up to code. We do not include insulation around hot water pipes.

The pressure relief valve will be plumbed to drain into the catch pan if necessary.

Yes. And we also properly dispose of the old water heater at a recycle facility for you.

In most cases, only the hot water will be unavailable during installation. But there are some homes that require all water to be turned off. In either case, it will be turned off during the entire duration of the installation, which is anticipated to be around 1 to 3 hours.

As part of our licensed installation and testing services, we do a preliminary flush by running water through your home to the nearest bathtub or shower until the water is clear. We make sure it's working properly with no leaks and confirm that the water in the new water heater is heating prior to departure. After we leave, you can use your water heater immediately.

Yes. When we drain the existing water heater, we will use hoses and pumps. We will install a drain pan under the new water heater if needed. If plumbing to the nearest drain is desired, we will discuss that with you prior to disconnecting and removing your existing water heater, and we will refer you to our general-purpose plumbing partner company who can give you a more detailed quote.

We make every attempt to bring the water heater, connections, venting, and pipe up to code. Most typical upgrades include increasing the 3" venting to code-compliant 4" venting. If your existing water heater location is not compatible with code, we will discuss that with you prior to disconnecting and removing your existing water heater, and we will refer you to our general-purpose plumbing partner company.

Before we arrive, we will ask you for pictures of your current water heater. If the current water heater is not accessible, we will refer you to our general service plumber partner company.

After you book your appointment time, a member of our staff will call you to help you determine the size and type of your current water heater.

Yes. We offer three different tankless options that you can choose from: Rinnai RX199iN @ $4800 with a 15-yr Warranty, Navien 11.1 GPM @ $5000 with a 15-yr warranty, and Noritz EZ111 @ $5200 with a 25-yr warranty (Those prices include tax)

Yes. We have 19, 40, and 50 gallon electric water heater options.

We can do a full water heater unit swap that can convert to either electric or gas only if the proper electric or gas hookups are already available. If you require new gas lines or new electrical runs, we will refer you to our partners that can do that for you.

Yes. We have done many double-50 and double-40 gallon installations. You can see pictures of these installations in our image gallery.

No. If this is something you want, we can refer you to our general-purpose plumbing partner company.

No. If this is something you want, we can refer you to our general-purpose plumbing partner company.

Yes. Vacation modes come standard on the name-brand water heaters we stock.

We can go from tall-to-short, short-to-tall, and a 50-gallon tank water heater to a 40-gallon tank water heater and vice versa with the models we have in stock if they fit within the same space as the old water heater. We will not disconnect and remove an old water heater if the new water heater you requested from our stock is determined to not fit into the same space.

We do have a 75 gallon option! Check out our main page. It's most likely the best price you'll find with a complete professional installation! If you need a water heater which we don't have listed on our main website, we can always get you a quote of exactly what you need.

If you need a water heater which we don't have listed on our main website, we can get you a quote of exactly what you need.

We offer three different tankless options that you can choose from: Rinnai RX199iN @ $4800 with a 15-yr Warranty, Navien 11.1 GPM @ $5000 with a 15-yr warranty, and Noritz EZ111 @ $5200 with a 25-yr warranty (Those prices include tax)

Yes, in addition to our standard 40 and 50 gallon options, we also have a 19 gallon compact electric water heater option that fits under sinks and in tight places.

You can upgrade to a different model that has an 8-year warranty for an extra $250. If you are interested in an 8-year warranty model, our staff will discuss that with you when they call back to confirm everything. Some water heater manufacturers also offer 4-year extensions which can actually give you 12 years on an 8-year warranty model.

To reduce risk of injury, we will set the water heater no hotter than 120°F (49°C).

As per manufacturers' recommendations, homeowners should flush their water heaters annually.

Yes. If you would like a water softener installed, we can refer you to our general-purpose plumbing partner company.

Typically, a water heater will last between 8–12 years. If your water heater is older than 8 years and you are experiencing issues, especially leaking, it may be time to replace it.

The size of the water heater you need depends on the number of people in your household and the number of bathrooms in your home. A 40-gallon water heater is typically sufficient for a household of 2–3 people, while a 50-gallon water heater is recommended for a household of 3–5 people.

If your water heater is making strange noises, it may be a sign that sediment has built up in the tank. Flushing the tank can help resolve this issue. If the noises persist, it may be time to replace the water heater.

If you can't turn off the water to your water heater using the shut off valve on or near the water heater, find the main water shut off valve for your home and shut it off from there.

If you can't turn off the gas to the water heater using the shut off valve on or near the water heater, find the main gas shut off valve for your home and shut it off from there.

Find the shut off valve on or near the water heater and turn off the water. If you can't find the shut off valve, find the main water shut off valve for your home.

Immediately shut off the water supply (typically clockwise on the cold pipe) and cut the power (breaker for electric or "pilot" for gas) to prevent damage and shock. Contain the water with buckets, towels, or a wet vac.

Find a shut-off valve, typically located near the water heater on the cold-side or input-side pipe that feeds the water heater. If there isn't a shut-off valve near the water heater, locate the shut-off valve for the entire home. If you can't find the shut-off valve in either case, immediately call our full-service plumbing partner company, Quick Quality Plumbing @ 801-763-7835 or visit quickqualityplumbingutah.com.

The shut-off valve for a 40–50 gallon tank water heater is typically located on the pipe leading into the top of the heater, usually marked by a blue handle or a lever on the right-side (cold water) pipe. Turn the handle 90 degrees (perpendicular to the pipe) to shut it off.

If the proper valve is in place, turning off the water to the water heater should not turn off the water to your whole house. In some homes, however, turning off the water to the whole house may be necessary if the proper shut-off valve is not in place for your current water heater. If this is the case, we will install the proper shut-off valve for you and educate you on it before leaving.

Our stocked water heaters all come with a manufacturer 6-year warranty. You can upgrade to a different model that has an 8-year warranty for an extra $250. If you are interested in an 8-year warranty model, our staff will discuss that with you when they call back to confirm everything. Some water heater manufacturers also offer 4-year extensions which can actually give you 12 years on an 8-year warranty model.

We guarantee and stand behind the specific work and connections that we did for the same warranty period the manufacturer has on the water heater.

We warrant the connections we install and the work we perform for the same duration of the manufacturer's warranty period.

Yes. We will assist in the warranty repair as needed.

No. Our services do not include diagnostics or repairs of existing water heaters. We only replace existing water heaters with new ones or install additional new water heaters into a double configuration.

All installations are pressure tested to completion and we do a full flush of the new water heater to the nearest bathtub or shower before completing the job. If there is an unexpected problem, call our customer service number on the sticker that we put on the water heater. If it is outside our normal installation and replacement service hours and you need immediate assistance, you can call our full-service plumbing partner company, Quick Quality Plumbing @ 801-763-7835.

Any general service plumber can service your water heater, and the manufacturer will still honor their warranty on parts even if we are out of business.

All installations are pressure tested to completion and we do a full flush of the new water heater to the nearest bathtub or shower before completing the job. If there is an unexpected leak, call our customer service number on the sticker that we put on the water heater. If it is outside our normal installation and replacement service hours and you need immediate assistance, you can call our full-service plumbing partner company, Quick Quality Plumbing @ 801-763-7835.

If we do not have an open slot on our service calendar that meets your needs and you cannot wait until our next open slot, you can call our full-service plumbing partner company, Quick Quality Plumbing @ 801-763-7835 or visit quickqualityplumbingutah.com. Please note however, that they will not honor our standard installation and replacement prices.

If we do not have an open slot on our service calendar that meets your needs and you cannot wait until our next open slot, you can call our full-service plumbing partner company who provides 24/7 emergency service, Quick Quality Plumbing @ 801-763-7835 or visit quickqualityplumbingutah.com. Please note however, that they will not honor our standard installation and replacement prices.

If you can't turn off the water and contain the leak with buckets or towels, immediately call Bingham Restoration @ 520-356-6333 or visit binghamrestoration.com.

If you have an active water leak that is causing damage, turn off the water to the water heater immediately. If you can't turn off the water, find the main water shut off valve for your home and shut it off from there. For water damage restoration, call Bingham Restoration @ 520-356-6333 or visit binghamrestoration.com. You can also call our full-service plumbing partner, Quick Quality Plumbing @ 801-763-7835.

If you have an active water leak causing damage, immediately turn off the water. If you can't, find your home's main shut-off valve. For active water damage, call Bingham Restoration @ 520-356-6333 (binghamrestoration.com) or Quick Quality Plumbing @ 801-763-7835.

For more immediate service, call our full-service plumbing partner company, Quick Quality Plumbing @ 801-763-7835 or visit quickqualityplumbingutah.com. Please note however, that they will not honor our standard installation and replacement prices.

If we do not have an open slot on our service calendar that meets your needs and you cannot wait until our next open slot, you can call our full-service plumbing partner company, Quick Quality Plumbing @ 801-763-7835 or visit quickqualityplumbingutah.com. Please note however, that they will not honor our standard installation and replacement prices.

If we do not have an open slot on our service calendar that meets your needs and you cannot wait until our next open slot, you can call our full-service plumbing partner company, Quick Quality Plumbing @ 801-763-7835 or visit quickqualityplumbingutah.com. Please note however, that they will not honor our standard installation and replacement prices.

Our core service is to replace existing water heaters with new ones and make sure everything associated with the new water heater is upgraded to code. If there is damage from a prior leaking water heater that needs cleanup or repair, call Bingham Restoration @ 520-356-6333 or visit binghamrestoration.com.

Our core service is to replace existing water heaters with new ones and make sure everything associated with the new water heater is upgraded to code. If there is damage from a prior leaking water heater that needs cleanup or repair, call Bingham Restoration @ 520-356-6333 or visit binghamrestoration.com.

Our core service is to replace existing water heaters with new ones and make sure everything associated with the new water heater is upgraded to code. If there is damage from a prior leaking water heater that needs cleanup or repair, call Bingham Restoration @ 520-356-6333 or visit binghamrestoration.com.

Yes – we are licensed and bonded and carry an active Business Liability Insurance Policy to cover any property damages related to our work. As required by the State of Utah Department of Professional Licensing, we are required to have an active license and proper liability coverage.

Yes. We do not hire any technicians that are not professionally licensed as per the State of Utah Department of Professional Licensing.

Utah Department of Professional Licensing (DOPL) #14276704-5501.

Our Utah Department of Professional Licensing License allows us license to operate in all the cities in the State of Utah.

We operate with an active Business Liability Insurance policy sufficient to cover any property damage related to our work. As required by the State of Utah Department of Professional Licensing, we are required to have proper liability coverage. We are also bonded.

Yes, we can provide references. Please also check our growing number of Google Business Profile reviews and reviews on our website.

We are not yet a member of the Better Business Bureau, but please check back soon.

Yes. Our owners have well established credit scores, access to lines of credit, and working capital to operate the business for a long and extended period of time. We are very busy with installation jobs which creates good inventory turn rates and business operating cash flow.

We have not yet established our own Yelp account. But please check our growing list of Google Business Profile reviews to get our most recent ratings.

We are a privately-owned Limited Liability Corporation registered with the State of Utah.

No contract is necessary to schedule a water heater installation and replacement service. When we arrive with your new water heater, we may ask you to sign a statement agreeing that you will pay once the installation is complete.

We are currently negotiating with Home Depot and Lowes to provide installation services in the areas in which we are set up to operate.

We are growing as fast as we can to provide our five star service along the entire Wasatch Front and into other counties throughout the state. We apologize if we aren't able to service your city at this time.